Return and Refund Policy

 

Effective Date: Dec 01, 2023

 

1. Returns

 

We want you to be satisfied with the services provided by Es Magico. If, for any reason, you are not entirely happy with your service, please contact us within 30 days of receiving the service to initiate the return process.

 

2. Eligibility for Refunds

 

Refund eligibility is determined on a case-by-case basis. Factors influencing refund decisions include the nature of the services provided and the specific circumstances of the request.

 

3. Refund Process

 

To request a refund, please contact our customer support team at i@esmagico.in with the following information:

 

- Your name and contact information

- Details of the service in question

- Reasons for requesting a refund

 

Our team will review your request promptly and communicate the next steps in the refund process.

 

4. Refund Timeline

 

Refunds, if approved, will be processed within 60 days of the approval date. The actual time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.

 

5. Contact Us

 

For any inquiries related to returns and refunds, please contact our customer support team at i@esmagico.in We are here to assist you and address any concerns you may have.

 

6. Changes to this Policy

 

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

 

It's important to note that this Return and Refund Policy is subject to the Terms of Use governing our overall relationship with users.

For any questions or concerns regarding this Return and Refund Policy, please contact us at i@esmagico.in or +91-9407474888